Last Updated: January 1, 2025
At RGB Room Lighting, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. This Refund Policy outlines our returns, refunds, and exchange procedures in accordance with UK consumer protection laws.
We offer a 30-day return guarantee on all products purchased through our website. If you are not completely satisfied with your purchase, you may return the products within 30 days of delivery for a full refund or exchange.
To be eligible for a return, products must meet the following conditions:
The following items cannot be returned for hygiene, safety, or practical reasons:
To initiate a return, please contact our customer service team:
Please provide the following information:
Once we receive your return request, we will review it and provide you with return instructions and a Return Authorization Number (RAN) within 1-2 business days. Do not return products without obtaining a RAN, as unauthorized returns may not be accepted.
Carefully package the products in their original packaging or suitable protective packaging. Include:
For returns due to change of mind or unwanted items:
For returns due to defective, damaged, or incorrect items:
Once we receive your returned products, we will inspect them to verify they meet our return eligibility criteria. This inspection typically takes 2-3 business days.
If your return is approved, we will process your refund to the original payment method within 5-7 business days after inspection. You will receive an email confirmation when your refund has been processed.
Approved refunds will include:
Refunds will not include:
Please allow the following timeframes for refunds to appear in your account:
If you have not received your refund after this period, please contact your bank or payment provider, as processing times may vary.
If you wish to exchange a product for a different item or variant, please follow the return process outlined above and place a new order for the desired product. This ensures you receive your replacement as quickly as possible.
If you received a defective product, we will expedite an exchange. Contact us immediately at info@rgblightroom.com with:
We will send a replacement product at no additional cost and provide prepaid return shipping for the defective item.
If your products arrive damaged, please:
We will arrange for replacement products to be sent immediately and provide instructions for returning the damaged items at no cost to you.
If you receive incorrect products, please contact us within 48 hours. We will:
You may cancel your order before it is dispatched for a full refund. To cancel an order, contact us immediately at info@rgblightroom.com with your order number. If the order has not yet been dispatched, we will cancel it and process a full refund.
Once an order has been dispatched, it cannot be cancelled. However, you may return the products following our standard return process once you receive them.
Our products are covered by manufacturer warranties ranging from 2 to 3 years, depending on the product. Warranty coverage begins on the date of delivery and covers manufacturing defects under normal use.
Warranties cover:
Warranties do not cover:
To make a warranty claim:
For valid warranty claims, we will, at our discretion:
Under the Consumer Rights Act 2015, you have the right to:
As an online retailer, we comply with the Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving the products without providing a reason, provided the products are in their original condition.
We do not charge restocking fees for standard returns within our 30-day return period, provided products meet our return eligibility criteria. However, returns that do not meet eligibility requirements (e.g., damaged packaging, missing items) may be subject to a partial refund.
Products purchased during promotional periods or sales are subject to the same return policy as regular-priced items, unless specifically marked as "final sale."
Products marked as "final sale" cannot be returned or exchanged except for warranty claims or if the product is defective, damaged, or incorrect.
Returns for bulk orders (orders of 10+ units of the same product) or trade accounts may be subject to different terms. Please contact us at info@rgblightroom.com for information about bulk order return policies.
For customers outside the UK:
If your order contains multiple products, you may return individual items while keeping others. Partial returns are processed following the same procedures outlined in this policy. Refunds will be calculated based on the returned items only.
If you received products as a gift and wish to return them:
If you refuse delivery of your order or if the courier is unable to deliver after multiple attempts:
Once products are handed to the carrier for delivery, the carrier is responsible for the package. If a package is marked as delivered but you did not receive it:
If a package is confirmed lost or stolen, we will work with you to find a resolution, which may include sending replacement products or processing a refund after carrier investigation is complete.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Refunds and returns will be processed according to the policy in effect at the time of your original purchase.
If you have questions about our Refund Policy or need assistance with a return, please contact us:
You can also reach us through our contact form.
Our customer service team is here to help with any questions or concerns. We strive to respond to all inquiries within 24 hours during business days. For faster assistance, please include your order number and detailed description of your issue when contacting us.